The HealthSelect benefit plan requires members to choose a primary care physician (PCP) to coordinate their health care needs. The designated PCP is responsible for managing referrals to participating specialists. If your visit requires a referral, your PCP will need to submit the referral request to UnitedHealthcare prior to your appointment. You can verify with your PCP and/or HealthSelect Customer Care that you have a referral. New referrals are valid for up to 12 months or up to 12 visits (whichever occurs first).
You will need to discuss additional referrals with your PCP, if they are needed. Certain chronic conditions, such as cancer or allergy treatment, may be eligible for a standing referral which is valid for up to 12 months. Referrals from your PCP are not required for the following services: routine eye exams, OB/GYN visits, behavioral health counseling, outpatient therapies (including chiropractic visits), urgent care centers and convenience care clinics. Participants may view referral information online by accessing their personal account at www.myuhc.com/hs or calling HealthSelect Customer Care at 1-866-336-9371.
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